I'm not thrilled with my job. But right now I feel locked into it because of the stupid economy. I'm hearing horror stories left and right about people being out of a job, so I am feeling guilty that I'm not happy with my job when I at least HAVE one.
It's bad out there. I know this also from some of the calls I'm getting at work. People are desperate...and they are trashing their cars in the hope of getting some quick cash to help them out. It's called the "Auto Lotto".
And if they aren't trashing their cars to collect on insurance payouts, the people they get into accidents with are really pushing to collect as much as they can from the insurance companies. Which makes them mean and pushy when they talk to me. Which makes me feel mean when I have to deny something that we don't owe for.
Some of their requests are quite ridiculous. Some of the requests are understandable, but again, when I have to tell them that I understand their request, but I still can't fulfill it, they get downright nasty and personal in their attacks.
Take for instance, a call I just took today:
It's a person that was hit by our insured. We've told them we're sorry, and we're paying for the damages. We also arranged for a rental car for them. Well.... it's not good enough. Her argument is, I drive an SUV, you should put me in a rental SUV.
OK. I understand that, but we only owe for RELIABLE transportation to get them from point A to point B while their normal vehicle is being repaired.
Trying to explain this to the person infuriated them. She then informed me that she has a 4 month old infant, and can't carry the baby in a car. Just can't be done. Therefore - she needs an SUV. Well - sorry...but yes you CAN transport a baby in a car, and it's perfectly safe. Nope....says she.... stroller won't fit in the car.
So I inform her she should collapse the stroller before putting it in the trunk of the rental CAR and it will work just fine.
This is unacceptable. She then told me it's obvious I don't have children, otherwise I would put her in an SUV.
On the contrary, says I..... I have 3 children, one of which is in a car seat. We drive an Accord.
Obviously, says she... I don't care about my children and their safety if I feel comfortable traveling them around in a deathtrap car.
OH NO YOU DI'INT!!!!!
So...just TRY and get a frickin' SUV out of me now chicky! It ain't happening.
But the calls that are worrying me the most? The repair shops that are calling and saying: "We fixed your insured's car, and now they are telling us they can't afford the deductibles. They are just leaving them here....abandoning them."
So yeah. I hate my job. Unless someone can give me an idea about something different I can do, I'm just gonna suck it up until I get hatcheted from there...but sheesh. The peeps are bringing me down with their mean and nasty attitudes and treating me like crap.