At Sunday, March 04, 2007 11:09:00 AM, Silliyak
I THINK that ATT has a "Welcome Back" program, but you have to ask for it. It might save on some fees. I have issues with ATT, but I've been through problems with other providers also. Quickest way I know to get my blood pressure up. From either side, at the first sign of resistance ask to speak to their supervisor, and move up the chain as you need to. Good luck
At Sunday, March 04, 2007 11:53:00 AM, Silliyak
Keep a log of contacts with times and people's names. Recite the detailed history if/when you have to call back.
Oh, another strategy we use is bad cop, worse cop. "You don't want to have to talk to my (significant other), he/she is so ticked off he/she can hardly speak"
Always ask for the person's name, and spelling if needed. I try to be tersely polite. Ask questions about how things are going to be done, when, and what should you do IF that doesn't solve the issue? The Gold standard is to get a special call back number for the supervisor's supervisor or a "Conflict resolution" manager.
If you have a radio or TV station that has a consumer complaint guy, mention that you are keeping detailed notes for a possible contact with them, or just contact them, and see what they can do.
Try to not piss off the poorly paid peon that is at least nominally trying to solve your problem. They can sabotage you.
At Sunday, March 04, 2007 2:08:00 PM, Laurel
I never had phone service with Suddenlink butI had the same stuff happen to me when I had internet with them. I would try to get on the internet and it keep connecting and unconnecting. My modem flashed on and off and on and off and I kept calling them and the sent signals, and sent people out to my house to check the strength, sent me a new modem...yadayadayada and it never stayed on ALL THE TIME so...I just cancelled service which inconviences me since I am taking 2 online classes so I have to make sure that I get all of my internet stuff done while i am on campus. I didn't have any problems when I was with COX.
If I made you a margarita, would you feel better?